Customer Help

If you need further help reach out to

How can we help?



Where can I find your size chart?

Our size chart is currently located on the last photo for each product!  We offer some sizing suggestions in our product description, but please do not use that in place of the size chart!  We want you to get your best fit.

How do I use your size chart?

Find your favorite tee or sweatshirt that you currently have and a measuring tape.  Measure length + width on your piece and compare your numbers to the size chart to find your best match!

Do you combine orders?

We do not combine orders at this time, as it sets us up for extended processing times.

Do you accept custom orders?

Unfortunately, we are unable to take custom orders at this time. 

Shipping, Returns & Exchanges

Can I change a size or color after my order is placed?

Changes cannot be made after an order is placed, as orders begin processing quickly. Please double check your cart before submitting your order.

How long does it take to get my order?

All orders are processed within 5-7 business days and then shipped via USPS, UPS, or FedEx. Depending on your location, shipping typically takes between 2-7 business days after being processed. Customer has the choice of standard shipping or priority shipping at checkout.

Do you accept returns?

We stand behind our products 100%. We accept returns on regularly priced items within 14 days for store credit only. Buyer is responsible for return shipping on all returns and exchanges.

Can I change my shipping address after my order is placed?

We cannot make changes after an order has been placed. However, if you reach out to us via email and your order has not started processing, we will do our best to correct or update your shipping address.


What is the best way to contact customer service?

Please reach out via email with any order questions: You can expect a response within 24-48 hours. For a quicker response, be sure to include your order number.


Are you accepting social media collaborations?

Please see our Instagram page @merceandcompany to be updated when we are searching for collabs and brand reps!

Get in touch

Have questions about your order or a general inquiry?